1. INTRODUCTION

Welcome to Redbox ("we," "our," or "us"), an email forwarding service platform. At Redbox, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email forwarding services and related website (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. INFORMATION WE COLLECT

We collect information in the following ways:

2.1 Information You Provide to Us

• Account Information: When you register for Redbox, we collect your name, email address, password, and billing information if you subscribe to a paid plan.
• Profile Information: Information you add to your profile, such as profile picture, job title, or company name.
• Email Data: Email addresses and domains you set up for forwarding, recipient email addresses, and email forwarding rules.
• Communications: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

We collect information in the following ways:

2.2 Information We Collect Automatically

• Usage Information: Information about how you use our Service, including IP address, browser type, pages viewed, time spent on pages, links clicked, and conversion information.
• Device Information: Information about the device you use to access our Service, including device type, operating system, unique device identifiers, and mobile network information.
• Log Data: Our servers automatically record information including your IP address, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to track activity on our Service and hold certain information.

3. HOW WE USE YOUR INFORMATION

We use your information for various purposes, including to:

• Provide, maintain, and improve our Service
• Process and complete transactions
• Send transactional messages, including responses to your comments, questions, and requests
• Send promotional communications, such as providing you with information about services, features, newsletters, offers, promotions, contests, and events
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize the Service by providing advertisements, content, or features that match user profiles or interests
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
• Carry out any other purpose for which the information was collected

4. HOW WE SHARE YOUR INFORMATION

• With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: We may disclose your information to protect the rights, property, or safety of Redbox, our customers, or others.

5. EMAIL FORWARDING & DATA PROCESSING

Redbox is an email forwarding service. As such, emails pass through our systems as part of providing the Service:

• Transient Storage: Email messages are temporarily stored on our servers during the forwarding process but are not retained after delivery unless you've configured specific retention settings.
• Metadata Processing: We process email headers and metadata to properly route your emails.
• Content Scanning: We may automatically scan email content for spam, malware, and phishing attempts to protect our users and maintain service quality.
• No Marketing Content Analysis: We do not analyze the content of your emails for marketing purposes or to build user profiles.

6. DATA SECURITY

We implement appropriate technical and organizational security measures to protect the security of your personal information. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the security of your data transmitted to our Service.

7. DATA RETENTION

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

• Access: The right to request copies of your personal information.
• Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: The right to request that we erase your personal information under certain conditions.
• Restriction: The right to request that we restrict the processing of your personal information under certain conditions.
• Object: The right to object to our processing of your personal information under certain conditions.
• Data Portability: The right to request that we transfer the data we've collected to another organization or directly to you under certain conditions.

To exercise these rights, please contact us using the contact information provided below.

9. CHILDREN'S PRIVACY

Our Service is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as quickly as possible.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

11. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. CONTACT US

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@redbox.sh